Política de envío

Effective Date: May 29, 2025

At Haylee Diony Pets, we’re committed to delivering your orders in a timely and reliable manner. Below is everything you need to know about our shipping process.

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Shipping Locations

We currently ship to customers within the United States.
We do not ship to U.S. territories, military bases, or internationally at this time.

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Processing Time

Orders are processed and shipped within 2–5 business days of purchase.
Once your order has been shipped, you will receive a confirmation email with tracking information.

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Estimated Delivery Time

Our average delivery times range between 5–12 business days, depending on the product and destination.
Please note that shipping times may vary slightly based on the supplier, order volume, or carrier delays.

> Tip: Some items may arrive separately depending on the supplier’s location.

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Shipping Rates

We offer the following rates:

Order Total Shipping Fee

Under $40 Flat rate: $4.95
$40 and up Free Shipping

Shipping fees are calculated at checkout and are non-refundable after shipment.

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Tracking Your Order

Once your order ships, a tracking number will be emailed to you. You can use this to monitor the status of your delivery.

If your tracking information hasn't updated within 7 business days, please contact us at support@hayleedionypets.com.

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Incorrect Shipping Info

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

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Delayed or Lost Packages

Delays may occasionally occur due to weather, carrier issues, or other external factors. If your order has not arrived within 15 business days, please contact us and we’ll help investigate.

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Questions?

For help with shipping, tracking, or delivery issues, contact us at: support@hayleedionypets.com